Guides › Staff & attendance

Setting staff working hours

How to set each person's weekly working days and hours, read the week strip on their profile, and what the hours change on the booking calendar.

Every staff member has a weekly pattern: the days they work and the hours on each day. The calendar uses it to decide when they can be booked, so a wrong schedule means either empty slots nobody can book or bookings at times the person is not there.

See someone's week

1. Go to Staff and open the staff member.
2. Choose the Schedule tab. Under Weekly Availability you see seven day cards, Monday first.
3. Each card shows the start and end time for that day, or Off if they do not work that day.

Anyone who can open staff profiles can look at the week strip. Changing it is for owners and managers.

Change the hours

1. On the Schedule tab click Edit Schedule. The Working Hours window opens with the person's name at the top.
2. Under Working days, tap a day to switch it on or off. The shortcuts Mon – Sat, Mon – Fri and Every day set the days in one tap.
3. If they keep the same hours every day, leave Same hours every working day ticked and type one start and one end time.
4. If the hours differ (a late start on Fridays, a short Saturday), untick it. Each working day gets its own start and end time.
5. Click Save Schedule. The week strip updates straight away.

What is refused

• A working day without both a start and an end time.
• A start time that is not before the end time. A shift cannot run past midnight.

If something is wrong, the window stays open and says what to fix; nothing is saved until it is right.

What the hours do on the calendar

• A staff member is only offered for a booking that fits completely inside their hours for that day. A 90-minute colour at 6:00 PM cannot be booked with someone who finishes at 7:00 PM.
• The booking must also fit inside the branch's opening hours. If the branch closes before the stylist does, the branch hours win.
• On a day marked Off, they are not offered at all.
• Changing the schedule does not move or cancel bookings already made. If you shorten someone's hours, check the calendar for bookings that now fall outside them and move those clients. See rescheduling and cancelling.

New staff

The Working hours step of the Add staff wizard uses the same editor, and starts from Monday to Saturday, 10:00 AM to 7:00 PM. Adjust it there and you will rarely need to come back here. See adding staff.

One pattern, every week

The schedule is a repeating weekly pattern. There is no separate rota for a particular date. For days someone will be away, use time off instead of editing the pattern and remembering to change it back.