Guides › SMS marketing (add-on)

Sending SMS from your salon's own number

How to pair the salon's Android phone with the StyleDesk Marketing app, verify your SMS number, and remove a phone, in Business Settings.

With the SMS add-on, your clients' messages go out from your salon's own mobile number, sent by a phone you keep at the salon. Clients see a number they recognise, and each message uses that SIM's SMS balance instead of a per-message charge.

Before you start

• The add-on. SMS is an add-on, sold separately and not part of any plan. StyleDesk switches it on for your salon. Until then there is no SMS tab and no SMS campaigns page; email and in-app notifications keep working.
• Who. Only owners can see and change the SMS settings by default.
• A phone. An Android phone with the salon's SIM and the StyleDesk Marketing app installed. It sends every message, so keep it charged, switched on and online.

Where it lives

Go to Business Settings and choose the SMS tab. It has two parts: 1. Your SMS number and 2. Sending phones. The number is what clients see; the phone is what sends. You need both.

1. Save your number

1. Under Mobile number (the SIM in your sending phone), type the number of the SIM in the phone, such as 0300 1234567. Your business phone is filled in as a suggestion.
2. Click Save number. The badge shows Not verified until you finish step 3.

2. Pair the phone

1. Under Sending phones, click Pair a phone. A pairing code appears. It works once, for 15 minutes.
2. If the app is not on the phone yet, use the Download the StyleDesk Marketing app link.
3. On the phone, open StyleDesk Marketing and type the code.
4. The phone appears in the list, marked online or offline.

3. Verify the number

1. Back under 1. Your SMS number, click Send verification code. Your paired phone sends a 6-digit code to the number you saved.
2. Type it into Code and click Verify.
3. The badge changes to Verified and SMS is switched on for your salon.

If you try to verify before a phone is paired, the tab tells you to pair one first: the code is sent from it.

What goes out from your number

Once the number is verified and a phone is sending, your clients' sign-in codes, booking messages and your offers all go out from it. The badge next to 2. Sending phones says Sending when everything is ready and Not sending when it is not.

Keeping an eye on the phone

Each paired phone shows its name, whether it is online, how many messages it has Sent and how many Failed, how many offers it has sent today against its daily limit, its battery level and the last error, if any. If messages are queued, the tab says how many are waiting. A phone that goes offline does not lose them; they wait until it is back.

Remove a phone

1. Click Remove next to the phone.
2. Confirm. That phone stops sending your SMS straight away.

Do this when you replace the phone, or if it is lost. Pair the new phone the same way. A second paired phone also lets you send bigger campaigns.

If the tab shows a message instead

• Not switched on for this server yet. Contact StyleDesk support.
• The SMS service cannot be reached right now. Your messages are not lost. Try the page again in a few minutes.